Change peak times
Set peak times to reflect working hours or other times when you experience high mail volume.
- In ActiveSync on the device, tap Menu > Schedule.
- Tap Adjust peak times to fit your schedule.
- Select the days and hours you want to use as peak times.
- Tap OK.
See also
Change the synchronization schedule
Synchronize as items arrive
Start and stop synchronization
Change the synchronization schedule
Schedule wireless synchronization to occur automatically at regular intervals.
- In ActiveSync on the device, tap Menu > Schedule.
- Do one or more of the following:
To sync |
Do this |
When you are working or e-mail volume is high |
Select a shorter interval in the Peak times list. |
When e-mail volume is low |
Select a longer interval or As items arrive in the Off-peak times list. |
While roaming |
Tap Use above settings when roaming. Tip: To minimize roaming charges, clear the check box. |
When you select Send in Messaging on the device |
Select the Send/Receive when I click Send check box. |
Important note
The device power-down timer is reset each time you synchronize. If you schedule a synchronization interval that is shorter than the time interval set for the device to power down automatically, the device will never turn off to save battery power.
See also
Change peak times
Synchronize as items arrive
Start and stop synchronization
Synchronize directly with Exchange Server
Make the battery last longer
Connect to a PC via a cable or cradle
USB is the most common cable type, and the baud and/or cable type is set automatically. You can manually change the connection settings as described below. The next time you connect your device to the PC, this new setting will be used.
- Tap
> Programs > ActiveSync.
- Tap Menu > Connections.
- Under Synchronize all PCs using this connection, select a baud or cable type.
See also
Connect to a PC via infrared
Connect to a PC via Bluetooth
Connect to a PC via infrared
- Follow the instructions in ActiveSync Help on the PC for setting up your PC to receive infrared beams.
- Line up the infrared (IR) ports according to the instructions in the manufacturer's documentation for your device, so they are unobstructed and within close range.
- On the device, tap
> Programs > ActiveSync.
- Tap Menu > Connect via IR.
- Tap Sync.
See also
Connect to a PC via a cable or cradle
Connect to a PC via Bluetooth
Start and stop synchronization
- Connect your device to the PC using Bluetooth, infrared (IR) or a cable or cradle. If the only way you are synchronizing is wirelessly with Exchange Server, you do not have to connect the device.
- On the device, tap
> Programs > ActiveSync > Sync.
- To end synchronization before it completes, tap Stop.
See also
Connect to a PC via a cable or cradle
Connect to a PC via Bluetooth
Connect to a PC via infrared
Synchronize directly with Exchange Server
Change which information is synchronized
Change the synchronization schedule
Synchronize as items arrive
Synchronize as items arrive
You can schedule automatic synchronization between your device and Exchange Server every time an item arrives or is changed in Exchange Server if:
- Your company is running Microsoft Exchange Server with Exchange ActiveSync.
- You have already performed your first full synchronization with Exchange Server.
Note
Before changing synchronization settings on the phone, disconnect it from your PC.
- In ActiveSync on the device, tap Menu > Schedule.
- Do one or both of the following:
- Under Peak times, select As items arrive. It's more cost-efficient to synchronize on a regular schedule when mail volume is high.
- Under Off-peak times, select As items arrive. This can be more cost-efficient than synchronizing on a regular schedule when mail volume is low.
Tip
To set the days and hours that make up your peak and off-peak times, tap Adjust peak times to fit your schedule.
See also
Change the synchronization schedule
Change peak times
Start and stop synchronization
Synchronize directly with Exchange Server
You can sync directly with Exchange Server using a connection to either a wireless network or a PC.
- In ActiveSync on the device, tap Menu > Configure Server. If you have not yet set up sync with Exchange Server, this will say Add Server Source.
- In Server address, enter the name of the server running Exchange Server. Then tap Next.
- Enter your user name and network password, and the name of the domain to which your computer is connected.
- To synchronize your device with your computer automatically, select Save password, then tap Next.
- To change the rules for resolving synchronization conflicts, tap Advanced.
- Select the check boxes for the types of information items you want to synchronize with Exchange Server.
- To change available synchronization settings, select the type of information and tap Settings.
- Tap Finish.
Note
You can also use the Sync Setup Wizard to set up the device to synchronize remotely with Exchange Server. This wizard is started when you connect your mobile device to your PC after installing ActiveSync on the PC.
See also
Change the synchronization schedule
Synchronize as items arrive
Change peak times
Start and stop synchronization
How do I...
Connect to a PC via a cable or cradle
Connect to a PC via infrared
Connect to a PC via Bluetooth
How do I...
Change the synchronization schedule
How do I...
Change which information is synchronized
Change the synchronization schedule
Help on the Web
Additional Help is available on the Web.
To browse the on-line Help:
- Open Internet Explorer Mobile.
- Tap Favorites.
- Tap Explore Windows Mobile.
To search Help on this device, tap here.
How do I...
Change the synchronization schedule
Change peak times
How do I...
Change the synchronization schedule
Help on the Web...
Additional Help is available on the Web.
To browse the on-line Help:
- Open Internet Explorer Mobile.
- Tap Favorites.
- Tap Explore Windows Mobile.
To search Help on this device, tap here.
How do I...
Connect to a PC via a cable or cradle
Connect to a PC via Bluetooth
Connect to a PC via infrared
How do I...
Change peak times
Change the synchronization schedule
How do I...
Change the synchronization schedule
Change peak times
How do I...
Change the synchronization schedule
How do I...
Change the synchronization schedule
How do I...
Start and stop synchronization
Connect to a PC via a cable or cradle
Connect to a PC via infrared
Connect to a PC via Bluetooth
Troubleshoot an ActiveSync cable connection
How do I...
Change the synchronization schedule
How Do I...
Connect to a PC via a cable or cradle
Connect to a PC via infrared
Connect to a PC via Bluetooth
Troubleshoot an ActiveSync cable connection
What happens to my information when I synchronize with multiple computers?
You can set up your device to synchronize with more than one PC, or with a combination of one or more PCs and Exchange Server. When you synchronize with multiple computers, the items you synchronize will appear on all of the computers with which they are synchronized.
Example: You have set up synchronization with two computers named C1 and C2, which have different items. You sync Contacts and Calendar on the device with both computers. The result:
- All of the contacts and calendar appointments that were on C1 are now also on C2.
- All of the contacts and calendar appointments that were on C2 are now also on C1.
- All of the contacts and calendar appointments from both computers are on your device.
Note
Outlook e-mail can be synchronized with only one computer.
See also
Change which information is synchronized
Change the synchronization schedule
Change which information is synchronized
Note
Before changing synchronization settings on the phone, disconnect it from your PC.
- In ActiveSync on the device, tap Menu > Options.
- Do one or both of the following:
- Select the check box or boxes for any items you want to synchronize. If you cannot select a check box, you might have to clear the check box for the same information type elsewhere in the list.
- Clear the check box for any items you want to stop synchronizing.
- To stop synchronizing with one computer entirely, tap the computer name and tap Delete.
Notes
Outlook e-mail can be synchronized with only one computer.
To change available synchronization settings, select the type of information and tap Settings.
See also
Change the synchronization schedule
What happens to my information when I synchronize with multiple computers?
Connect to a PC via Bluetooth
For best results, connect the device to the PC using USB to establish a synchronization relationship before connecting via Bluetooth.
- Follow the instructions in ActiveSync Help on the PC for configuring Bluetooth on your PC to support ActiveSync.
- On the device, tap
> Programs > ActiveSync.
- Tap Menu > Connect via Bluetooth. Make sure that the device and computer are within close range.
- If this is the first time you have connected to this PC via Bluetooth, you must first complete the Bluetooth wizard on the device and set up a Bluetooth partnership with the PC.
- Tap Sync.
- To preserve battery power, turn off Bluetooth.
See also
Turn on and off Bluetooth
Connect to a PC via a cable or cradle
Connect to a PC via infrared
Synchronize Outlook E-mail
When you synchronize Outlook e-mail on the PC with your device, e-mail messages are synchronized as follows:
- Messages in the Inbox folder on your PC or Exchange Server are copied to the Inbox folder of the Outlook E-mail account on your device.
- Messages in the Outbox folder on your device are transferred to Exchange Server or Outlook, then sent from those programs.
- After you delete a message on your device, the next time you synchronize it will be deleted from your PC or Exchange Server.
- The default sync settings are to synchronize messages from the last three days only and the first .5 KB of each new message, and not to sync file attachments.
Notes
You can also specify subfolders of the Inbox folder to be synchronized.
Tip
Text messages are not received via synchronization. Instead, they are sent to your device via your service provider.
Tip
Text messages are not received via synchronization. Instead, they are sent to your device via your service provider.
See also
Synchronize directly with Exchange Server
Change which information is synchronized
Synchronizing documents, workbooks, and notes
Synchronize a favorite link
You can synchronize the Internet Explorer favorites on your PC with your device. This allows you to use them with Internet Explorer Mobile as well.
- In ActiveSync on your PC, click Tools > Options, then select Favorites. For more information on using ActiveSync, see ActiveSync Help.
- In Internet Explorer on your PC, save or move favorite links to the Mobile Favorites subfolder in the Favorites list. For more information on using Internet Explorer, see Internet Explorer Help on the PC.
- Connect your mobile device to your PC. If synchronization does not start automatically, click Sync in ActiveSync on your PC.
See also
View favorites
Synchronizing documents, workbooks, and notes
Change which information is synchronized
How do I...
Start and stop synchronization
How do I...
Exclude an e-mail address from Reply All
Start and stop synchronization
Synchronize documents, workbooks, and notes
You can synchronize any device files with your PC, including Word Mobile documents, Excel Mobile workbooks, and Notes. On the device, select the Files information type for synchronization in ActiveSync. The <device name> My Documents folder is created on the desktop of your PC. Place all files you want to synchronize with the device in this folder. Password-protected files cannot be synchronized.
All Word Mobile files, Excel Mobile files, and .pwi (Notes) files stored in the My Documents folder and its subfolders are synchronized with the PC.
For more information on synchronization or file conversion, see ActiveSync Help on the PC.
Notes
There are two ways to synchronize notes with your PC:
- Using Files synchronization: as described above.
- Using Notes synchronization: select the Notes information type for synchronization. All notes in My Documents and its subfolder on your device will appear in Outlook Notes on your PC. Handwritten text or drawings in Notes will appear on your PC as pictures. In addition, all notes in Outlook on the PC will be synchronized and will appear in Notes on the device.
See also
Change which information is synchronized
Unsupported features in Word Mobile
Unsupported features in Excel Mobile
Synchronize a favorite link
Synchronizing Outlook E-mail
Change e-mail security options
ActiveSync allows you to set up S/MIME e-mail encryption and signing. You will have to obtain a valid certificate for signing or encrypting e-mail before you will be able to sign or encrypt mail successfully.
- Tap
> Programs > ActiveSync.
- Tap Menu > Options.
- Select the E-mail information type, then tap Settings.
- Tap Advanced.
- Do one or both of the following:
- To encrypt all outgoing e-mail messages so the contents of a message cannot be viewed by anyone other than the intended recipient, select the Encrypt all outgoing e-mail messages check box.
- To sign all outgoing e-mail messages so a recipient can be certain a message was sent by the claimed sender and has not been altered in any way, select the Sign all outgoing e-mail messages check box.
- To select a certificate for signing or encrypting outgoing e-mail messages, tap Menu > Choose Certificate. You can select certificates to sign or encrypt e-mail messages individually, even if you do not choose to sign or encrypt all outgoing e-mail.
Note
Synchronizing e-mail using S/MIME encryption and signing is available only with Exchange Server 2003 Service Pack 2 or later.
See also
Synchronizing Outlook E-mail
Overview of certificates
View certificate details
Exclude an e-mail address from Reply All
Exclude an e-mail address from Reply All
ActiveSync can help you manage your e-mail by eliminating your main e-mail address when you reply to all senders from the device. This can reduce the number of e-mails you receive and synchronize by ensuring that you do not receive your own e-mail.
- Tap
> Programs > ActiveSync.
- Tap Menu > Options.
- Select the E-mail information type and tap Settings.
- Tap Advanced.
- Enter the e-mail address you want to remove when replying to all senders in My e-mail addresses.
See also
Synchronizing Outlook E-mail
Overview of certificates
View certificate details
Change e-mail security options
Troubleshoot an ActiveSync cable connection
Troubleshoot as described here if you are using a USB cable to connect your device to the PC, and ActiveSync does not recognize the device, or the program stops responding (or hangs) while connecting to ActiveSync. Troubleshooting is often a matter of systematically testing the possible solutions, usually beginning with the simplest for speed and convenience and moving on to more complex solution tasks. Try the following steps in order, one at a time, until one works for you. For more detailed information, go to the troubleshooting page on the Windows Mobile Web site (http://go.microsoft.com/fwlink/?linkid=56375&clcid=0x409).
- Disconnect and reconnect the device.
- Disconnect, restart, and reconnect the device.
- Disconnect the device, restart the PC, then reconnect the device.
- On the device, change the USB to PC setting:
- Tap
> Settings > Connections.
- Tap USB to PC.
- Change the setting for Enable advanced network functionality.
- Do the following:
- Disconnect the device.
- Disable the PC firewall.
- Reconnect the device.
- Do the following:
- Disconnect the device.
- Disable the antivirus program.
- Reconnect the device.
- Do the following:
- Disconnect the device.
- Remove ActiveSync using Add/Remove Programs.
- Install ActiveSync.
- Reconnect the device.
- Do the following:
- Disconnect the device.
- Open Network Connections in Control Panel on the PC.
Note If your Control Panel is set to Category View, open Network and Internet Connections, then open Network Connections
- Right-click the local area connection created by ActiveSync, and click Properties. In the Connect using box, Windows Mobile-based device is displayed.
- In This connection uses the following items, select every check box (to select all protocols).
- Reconnect the device.
See also
Connect to a PC via a cable or cradle
Connect to a PC via infrared
Connect to a PC via Bluetooth
Set up e-mail synchronization with an Internet service provider or a mobile operator
If you have an e-mail account with an Internet service provider or a mobile operator, set up e-mail synchronization between your device and that account by using this procedure.
- Tap
> Messaging > New Account.
- Select an e-mail provider, and tap Next.
- Enter your e-mail address.
- To get e-mail server settings automatically, select Attempt to obtain e-mail settings from the Internet.
- Tap Next.
- After Auto configuration has finished, tap Next.
- Enter the e-mail server address, and tap Next.
- Enter your user name and password and the domain your computer is connected to.
- Select Save password to synchronize your device with your computer automatically, and tap Next.
- Select E-mail and any other type of information you want to synchronize, then tap Finish.
See also
Set up e-mail synchronization with Microsoft Exchange Server or Microsoft Outlook
Set up e-mail synchronization with Microsoft Exchange Server or Microsoft Outlook
If your organization uses Microsoft Exchange Server to manage e-mail, or Microsoft Outlook is installed on your computer, set up e-mail synchronization between your device and the server or Outlook by using this procedure.
- Tap
> Messaging > Setup Outlook E-mail.
- Tap Next.
- Enter the server address, then tap Next.
- Enter your user name and network password, and the name of the domain to which your computer is connected.
- Select Save password to synchronize your device with your computer automatically, then tap Next.
- Select E-mail and any other data you want to synchronize with Exchange Server, then tap Finish.
See Also
Set up e-mail synchronization with an Internet service provider or a mobile operator
Change ActiveSync settings
After you set up synchronization using the Sync Setup wizard on the PC, you can change your synchronization settings:
- If you want to change ActiveSync settings for synchronizing with a PC, use ActiveSync on the PC. For more information, see "Changing the amount of information synchronized" in ActiveSync Help on the PC.
- If you want to change ActiveSync settings for synchronizing with Exchange Server, use ActiveSync on your device, as described in Change which information is synchronized.
See Also
Change the synchronization schedule | Synchronize directly with Exchange Server
Install and set up ActiveSync
- Install ActiveSync on your PC, as described on the Windows Mobile Getting Started Disc. After Setup completes, the Sync Setup Wizard automatically starts when you connect your device to the PC.
- Follow the instructions on the screen to complete the wizard. In the Sync Setup Wizard, you can:
- Create a synchronization relationship between your PC and your device.
- Configure an Exchange Server connection to synchronize directly with Exchange Server. To synchronize your device with Exchange Server, obtain the name of the Exchange Server and your user name, password, and domain name from your administrator before completing the wizard.
- Choose information types to synchronize.
Note
When you finish the wizard, ActiveSync synchronizes your device automatically. After synchronization completes, you can disconnect your device from your PC.
Change settings for an information type
Note
Before changing synchronization settings on the phone, disconnect it from your PC.
- Tap
> Programs > ActiveSync.
- Tap Menu > Options.
- Select one of the information types.
- Tap Settings. If Settings is dimmed, there are no configurable settings for that item.
View information about sync status
ActiveSync keeps synchronization status messages on a status page for you to view at any time. You can view status in one of the following ways:
- When alert text is displayed on the ActiveSync main page, tap the alert text to open the status page.
- Tap Start > ActiveSync, then tap Menu > Status.
Note
Some errors interfere with automatic synchronization. If you suspect that a scheduled synchronization has not occurred, try to synchronize your information manually. A successful manual synchronization resets automatic synchronization. For more information, see "Synchronizing Information" in ActiveSync Help on the PC.
Set up synchronization with Microsoft Outlook
Stay in touch with other workers by wirelessly synchronizing your device with your Microsoft Outlook corporate account from any location in your mobile operator’s service area. You can synchronize e-mail, tasks, contacts, and appointments.
Note
Your organization must use Microsoft Exchange Server to manage e-mail, and Microsoft Outlook must be installed on your computer.
- Tap Start, tap Messaging, and then tap New E-mail Account.
- Enter your e-mail address, and then tap Next.
- Under Your e-mail provider, tap Exchange server, and then tap Next.
- Tap Next.
- Enter the server address, and then tap Next.
- Enter your user name and network password, and the name of the domain to which your computer is connected. If necessary, ask your network administrator for the name of the domain.
- Select Save password to synchronize your device with your computer automatically, and then tap Next.
- Select e-mail and any other data you want to synchronize with Exchange Server, and then tap Finish.
Set up synchronization with a Windows Live Hotmail account
You can set up your device to access your Windows Live Hotmail account for sending and receiving e-mail.
Note
Your device must have an Internet connection before you can perform this procedure.
- Tap Start, tap Messaging, and then tap Setup E-mail.
- Enter your e-mail address and password, select Save password, and then tap Next.
- When Auto Setup has finished, tap Next.
- Tap Accept.
- If you do not want Windows Live options to appear on the Today screen, clear the Live Search bar and Windows Live services check boxes, and then tap Next.
- If you want to synchronize contacts and e-mail, make sure that the check boxes next to Store Windows Live contacts in your mobile device's contact list and Sync e-mail are selected. Make sure that the Merge duplicates contacts check box is selected if you want your contacts to show in your on-device contact list.
- Tap Next. The device will try to synchronize with your Hotmail account.
- Tap Done if it is needed.
Set up synchronization with an Internet e-mail account
An Internet e-mail account is an account that you access on the Internet through an Internet service provider (ISP) such as Yahoo! Mail. If you already have an e-mail account with an ISP or a mobile operator, set up e-mail synchronization between your device and that account by using this procedure.
Note
Your device must have an Internet connection before you can perform this procedure.
- Tap Start, tap Messaging, and then tap Setup E-mail.
- Enter your e-mail address and password, select Save password, and then tap Next.
- Do one of the following:
- If Auto Setup finds settings for your e-mail provider immediately, you only need to perform the next four steps to complete e-mail setup:
- Tap Next.
- Enter your name and then tap Next.
- In the Automatic Send/Receive field, select how frequently you want the device to synchronize with your Internet e-mail account.
- Tap Finish.
- If Auto Setup does not find settings immediately for your e-mail provider, go to step 4.
- To obtain e-mail server settings automatically, select Try to get email settings automatically from the Internet, and then tap Next.
Auto Setup tries to download necessary e-mail server settings so that you do not have to enter them manually.
- When Auto Setup has finished, tap Next.
If you chose not to use Auto Setup, or Auto Setup did not find the settings, go to step 6.
If Auto Setup found the settings and completed successfully, go to step 11.
- In the Your e-mail provider field, select Internet e-mail, and then tap Next.
- Enter your name and then tap Next.
- Enter your Incoming mail server and Account type information, and then tap Next.
- Enter your user name and password.
By default, the Save password check box is selected and the device saves your password so that you do not have to enter it every time that you re-connect. If you do not want the device to save your password, clear the check box, and then tap Next.
- Enter your Outgoing (SMTP) mail server information, and then tap Next.
- In the Automatic Send/Receive field, select how frequently you want the device to synchronize with your Internet e-mail account.
- Tap Finish.
Set up synchronization with a custom-domain e-mail account
A custom-domain account is an e-mail account that is associated with a specific Web site and supported by an Internet service provider (ISP). For example, your custom-domain e-mail account name may be mariedubois@margiestravel.com, but Live.com hosts the account and provides the messaging services.
Note
Your device must have an Internet connection before you can perform this procedure.
- Tap Start, tap Messaging, and then tap Setup E-mail.
- Enter your e-mail address and password, select Save password, and then tap Next.
- To obtain e-mail server settings automatically, select Try to get email settings automatically from the Internet, and then tap Next.
Auto Setup tries to download necessary e-mail server settings so that you do not have to enter them manually.
- When Auto Setup has finished, tap Next.
If you chose not to use Auto Setup, or Auto Setup did not find the settings, which is a likely result, go to step 5.
If Auto Setup found the settings, enter your name, tap Next, and then go to step 12.
- In the Your email provider field, select Custom domain, and then tap Next.
- In the E-mail provider domain field, enter the name of the ISP that hosts and provides messaging services for your custom-domain e-mail account, and then tap Next.
Auto Setup tries to download necessary e-mail server settings so that you do not have to enter them manually.
- After Auto Setup is complete, tap Next.
- Enter your name and then tap Next.
If Auto Setup did not find the e-mail server settings, go to step 9.
If Auto Setup found the e-mail server settings, go to step 12.
- Enter your Incoming mail server and Account type information, and then tap Next.
- Enter your user name and password.
By default, the Save password check box is selected and the device saves your password so that you do not have to enter it every time that you re-connect. If you do not want the device to save your password, clear the check box, and then tap Next.
- Enter your Outgoing (SMTP) mail server information, and then tap Next.
- In the Automatic Send/Receive field, select how frequently you want the device to synchronize with your Internet e-mail account.
- Tap Finish.