Messaging Help

Compose and send an e-mail

Tap > E-mail, and then scroll to and tap to open an e-mail account.
Tap Menu > New.
In the To field, enter the recipient’s e-mail address, or to insert an e-mail address from your contacts, tap Menu > Add Recipient, and then select a name.
In the Subject field, enter a brief description of the message content.
Scroll to or tap the message area and enter your message.
Tap Send.

Tip

To cancel a message before you send it, tap Menu > Cancel Message.

Additional Help for e-mail is available on the web.

Browse the online Help:

Open Internet Explorer Mobile.

Tap Favorites.

Tap Explore Windows Mobile.

See also: Compose and send an SMS

Compose and send an SMS

Tap > SMS.
Tap Menu > New.
In the To field, enter the recipient’s phone number, or to insert a number from your contacts, tap Menu > Add Recipient, and then select a name.
Scroll to or tap the message area and enter your message.
Tap Send.

A single text message can be up to 160 characters. If you compose a text message that is longer than 160 characters, it will be sent automatically as two or more text messages.

If you want to respond to a rich text message using plain HTML, tap Edit sender’s message when replying to the message. This converts the message from rich text to HTML and removes the sender’s backgrounds, color, and font choices and any emoticons inserted into the message.

Additional Help for text messages is available on the web.

Browse the online Help:

Open Internet Explorer Mobile.

Tap Favorites.

Tap Explore Windows Mobile.

Read and play voice mail messages in Outlook

In Outlook Mobile, voice mail messages are included in your list of e-mail messages.

Tap > E-mail > Outlook E-mail.
Tap the voice mail message from the list to open and read the transcript that accompanies the voice mail message.
To listen to the audio version of the voice mail message, tap Play.

If your phone has a directional pad (D-pad), you can use it to move forward or backward in the message in three-second increments.
Tap and hold the left arrow to restart the message from the beginning.

Note

Even when your phone’s ringer is set to silent or vibrate and you replay the audio version of a voice mail message, the message will still be audible. Your phone ringer will return to silent or vibrate when playback of the voice mail message is complete.

View and manage SMS by conversation

A convenient way to view and manage text messages (SMS) is to track them by conversation. By default, SMS are sorted by conversation or subject. You can also sort by message type, From, and Received.

Change how SMS are sorted

Tap > SMS.
Tap the existing sorting method (such as Received or Subject), and choose a new one from the list.

See also: Compose and send an SMS

Move or delete SMS

Tap Menu > Select Messages.

To move an entire conversation, choose All.
To move a group of text messages, choose All Below, and then choose the conversation at the top of the list that you want to move or delete.
To move a mixed group of messages, choose Several, and then choose the conversations you want to move or delete.
To cancel the selection, tap Menu > Cancel Selection.

Move or delete the selected messages:

To move them, tap Menu > Move, and then choose the folder or subfolder to place the conversation or text messages.
To delete them, tap Menu > Delete.

Note

Moving a conversation or SMS within a conversation from the Inbox to another folder or subfolder does not keep the messages grouped by conversation. However, moving these messages back to the Inbox regroups them by conversation.

Sync text messages with your computer

You can now use ActiveSync to sync your SMS to your Exchange 2010 e-mail account. That way, you can track the messages you’ve sent and received. You can also recover your SMS if you reset, replace, or lose your phone.

Before you can synchronize SMS, you must have at least one e-mail account set up on your phone that uses Exchange 2010. See Sync your data with an Exchange Server.

Once you’ve set up the e-mail account, you can synchronize your SMS the same way you synchronize all of your other information with ActiveSync. For more information about setting up ActiveSync and syncing your data with Windows XP, or setting up Windows Mobile Device Center and syncing your data with Windows Vista, vist our our website, www.windowsmobile.com.

See also:
Sync with an Exchange Server

Send an SMS from your Exchange 2010 e-mail account

You can send SMS to anyone using Outlook 14 or Outlook Web Access from Exchange 2010. You can also receive replies to those messages directly to your e-mail Inbox, either on your phone or on a desktop computer.

In your e-mail account, tap New.
Enter the phone number of the person you want to text, or choose from your contacts.
Compose your message, and then tap Send.

Note

If you choose a contact, make sure you send the SMS to the phone number, not the e-mail address.

See also:
Sync with an Exchange Server

Work with text message folders

You can create, rename, and delete folders and subfolders on your phone to help you manage your SMS. You can create new folders at the same level or below the Deleted Items, Drafts, Inbox, Outbox, and Sent folders.

Create a new folder

Tap > SMS.
Tap Menu > Tools > Manage Folders.
Tap and hold a folder, then tap New Folder.
Enter the folder name.

Rename or delete a folder

You can rename or delete only those folders you have created.

Tap > SMS.
Tap Menu > Tools > Manage Folders.
Tap and hold a folder, then tap Rename or Delete.

Note

When you delete a folder, you also delete all messages stored within that folder.

How do I...

Compose and send an e-mail

Compose and send an SMS

Read and play voice mail messages in Outlook

View and manage SMS by conversation

Change how SMS are sorted

Move or delete SMS

Sync text messages with your computer

Send an SMS from your Exchange 2010 e-mail account

Work with text message folders